Refund & Cancellation Policy

This Refund & Cancellation Policy explains how the Vancouver Street Parking Premium subscription works, how to cancel, and when you may be entitled to a refund. It supplements our Terms of Service.

1. Subscription summary

• Price: CAD $4.00 per month, plus any applicable taxes.
• Free trial: One month free if you have never had Premium or a Premium trial (one per person). You add a card to start it and are not charged during the trial. Unless you cancel before it ends, your card is charged CAD $4.00 on the day the trial ends.
• Billing: Charged in advance, monthly, on the same calendar day you subscribed — or, if you started with a free trial, the day your trial ended.
• Renewal: Automatic until you cancel.
• Payment processor: Stripe.

2. How to cancel

You can cancel your Premium subscription at any time, in either of these ways:

1. From the map: sign in on the map page, open the account menu, and click "Manage subscription". Choose "Cancel subscription", then confirm with "Yes, cancel subscription".
2. Via our contact form: if you can't access your account, submit a request through our contact form using the email address on your account and ask us to cancel. We will confirm in writing.

3. Refunds

Because Premium is a low-cost month-to-month service that you can cancel at any time, monthly subscription fees are generally non-refundable. We will, however, issue a refund in the following situations:

• Duplicate charges — if you were charged twice for the same billing period due to our error or a payment-processing error, we will refund the duplicate charge in full.
• Charge after cancellation — if your card was charged after you cancelled (including cancelling a free trial before it ended), we will refund the erroneous charge in full.
• Unauthorised charge — if a charge was made to your card without your authorisation, contact us immediately and we will work with you and Stripe to refund it.
• Service unavailable — if Premium-only features were unavailable for a substantial portion of a billing period due to our fault, we will, at our option, extend your subscription or refund a pro-rated portion of that period's fee.
• Statutory rights — nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your jurisdiction.

4. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Refunds typically appear within 5–10 business days, though the exact timing depends on your bank or card issuer. We do not issue cash, cheque, or store-credit refunds.

5. Failed payments

If a renewal payment fails (for example, expired card or insufficient funds), Stripe will retry the payment over the following days. If payment is still not received, Premium access is suspended and your account returns to the free tier. You can restore Premium at any time by updating your payment method and resubscribing.

6. Price changes

If we change the price of Premium, we will email you at least 30 days before the new price applies to your next renewal. If you do not want to accept the new price, simply cancel before the renewal date. Continued subscription after the notice period means you accept the new price.

7. Account deletion

To delete your account entirely (not just cancel Premium), sign in on the map page, open the account menu, and click "Delete account". Type DELETE, then confirm. If you can't access your account, submit a request through our contact form using your account's email address instead.

Deleting your account ends any Premium subscription or free trial immediately: you won't be charged again, and the unused part of a billing period you have already paid for is not refunded. To keep Premium until the end of that period, cancel your subscription first and delete your account after it ends.

We remove your profile and saved data per our Privacy Policy, and your saved card is removed from Stripe. Note that Stripe is required to retain billing records for tax and accounting purposes.

8. How to reach us

For any cancellation or refund question, use our contact form. We aim to respond within 2 business days.